Problem: good intentions, incomplete communications and missed expectations typically create delays, misunderstandings, misinterpretations and missed closing opportunities.
So,
what do we do to be better in our communication to get agreements &
commitments?
We must adopt a clearly
written letter/email that spells out the “expectations”
for “Both Parties” regarding: What is needed and expected, as a next
step!
Time is the salespersons #1
asset. It’s also a “depleting” asset. We can’t
“recapture” time.
Insight: “You can’t manage time; you
can only prioritize & manage your activities and
what you do with your time.”
How we spend our time is most
critical.
We’ll share 3 major
components of Time/Asset Management.
1. Organization:
What activity needs to be planned
& prioritized in order to reach your personal/sales/income goals….
weekly and daily?
2. Action:
Focus on “behaviors” which produce your
desired results—while also addressing distractions,
low priorities and time wastersthat “steal” our
valuable time away from sales. (Make a “contract” or agreement with
yourself to stay focused on what activities & action steps
get you results.)
3.Evaluation:
At the end of the week: Evaluate your
“achievements.” What behaviors and techniques allowed you to
achieve your weekly goals?
What, if any, problems or setbacks did I encounter?
How will I address/overcome them ?
Did I make the “right choices” with
my time this week?
What can I learn from this week to be
better Organized next week & the week after?
The “Pay-Off.” When
you follow these 3 step components, every week…you will see
an increase in your productivity and ultimately, your results.
It’s like a “Blind Date.” You “Hope” you won’t be disappointed and you “Hope” it might “Work Out.”
Let’s face facts; you’re frustrated because it’s difficult in this 4% unemployment economy-you’ve done some work. Like:
· You (or HR) have a Sales position job description.
· You’ve advertised your sales opening.
· You’ve looked at countless resumes …who have “experience” in sales, but not quite the experience you need for your unique sales role or market.
· You’re unhappy because you’ve interviewed people who you “liked” but…you’re not sure. You’re not even sure or confident in your interviewing skills (FYI- only 5 % of managers have had any interviewing training—you’re not alone.)
· You are “subjective” and follow your “gut instinct” when interviewing—“After all, they were likable & they have a great personality… AND…I’d buy from them.”
· Poor hires have cost you a good amount of money in the past, not to mention lost time and lost opportunities.
· You’re tired of “being sold” by sales candidates…who, once hired, don’t produce like they said they could in the interview.
· You’ve heard about Sales hiring assessments, maybe have even used a personality test in the past, without much success. It didn’t really focus sales capabilities like sales skills & competencies, Sales DNA, Sales development or questions to probe in an interview.
In a
world of procrastinators, there always appear to be delays or excuses (often
times in the summer, prospects tell salespeople that they’ll address something after
they’re back from vacation). These delays are frequent as holidays (like Labor
Day) approach, as it is convenient for the prospect to procrastinate, “with the
holiday approaching…”
Here’s a quick,
effective way to help move deals forward and overcome prospect delays.
Background: many times, joint calls become a “circus
show” of show and tell; or someone trying to dominate the conversation.
Some reasons typical joint calls end in confusion are:
No pre-meeting plan
Uncertainty of each person’s role
& responsibility (sales manager & salesperson)
Poor “post meeting” debriefing, inconsistent
follow up and “uncertain” agreed to “next steps.”
Time management is an essential skill, and hour blocking is a powerful way to master this skill.You can use it to block off hours in your schedule and get more things finished. It enables you to take control of sales priorities and tasks each day.
Follow this
process to take advantage of this valuable technique:
BEFORE YOUR TEAM SPENDS TOO MUCH WASTED TIME…..Are they “real” and are they moving forward…..do you know….do your sales people know? How do they know? Here are a few fail-safe tactics:
What will you accept; when “Results are on the line?”
Excuse making is: A plea or explanation offered in
defense of one’s conduct
Excuse Making: A release from obligation, duty,
etc. ………A “pretended” reason for conduct
“Every excuse that is made &
allowed—there are multiple negative forces at work behind the excuse.”
➢Given to keep from accepting RESPONSIBILITY
➢Made
to project blame to someone else.
➢Used to procrastinate
➢Used
to overcome inadequacy or incompetency
➢Used so as not to face FEAR of
criticism for failure
➢Used
to stay in “comfort zones” & from taking risks or “stretching”
Our job as Sales
Leader or Sales Coach is to NOT accept excuses!
If you
accept excuses (or “buy in to them”)
you will give them the “green light” …to continue and give you more excuses.
More excuses equal less accountably and less RESULTS!
Your Role is to be Excuse Eliminator:
Eliminate ALL excuses! Let your sales people know that “mistakes” can & do happen. It’s
okay. If they learn from them. However, EXCUSES for lack of responsibility
or accountability are no longer acceptable.
Management Insight: “Changes Don’t
Happen Until Excuse Making Stops”
You must be “pro-active” in your
quest to stop excuses within your sales team!
What has
been the impact of excuses in your team?
Determine the “Effect and or Outcomes”
Determine How much that has COST you?
Accept YOUR responsibility…for putting up with excuses!
We believe each sales department MUST BE “An Excuse Free Zone.”
TO STOP EXCUSE MAKING BEHAVIOR: YOU
MUST ALWAYS ASK:
1. “If you couldn’t USE that Excuse…what would you do differently?”
2. “If that wasn’t the case (or true) …what
would……?”
You must do
this, every day, every time you hear an excuse! Every day, every
time!!! No OPTION Behavior.
Soon your
sales people will learn to change their response & behavior…since you no
longer accept/tolerate EXCUSES!
The outcome for this change is
personal accountability & responsibility.
Management Insight: “Accountability and
Responsibility are tandem cousins of personal reliability & control.”
The
Result: You will
create “An Excuse Free Sales environment.”